Privacy Policy
Know exactly what Rodent R Us collects when you use our site. Written in plain language, your California privacy rights explained clearly.
45 Days
Our response window for every privacy request you submit.
Introduction
Rodent R Us operates rodentrus.com and is responsible for this privacy policy.
This policy covers how Rodent R Us, headquartered at 5336 Mecca Ave, Tarzana, CA 91356, collects, uses, and shares information from visitors to rodentrus.com. It applies to anyone who browses the site, submits a contact form, or calls through a number listed on the site. If you are a California resident, this policy also describes your rights under the California Consumer Privacy Act (CCPA), the California state law that gives residents the right to know what personal data a business collects, the right to request its deletion, and the right to opt out of its sale. This policy is written in plain language so you can read it without a legal background.
Information We Collect
We collect information in two ways: what you give us and what the site records automatically.
When you fill out a contact form on rodentrus.com, we collect contact form data, the information a visitor submits when requesting a service or inspection through our website. This typically includes your name, phone number, email address, and property address. That is the primary personal data collection point for this business.
The site also collects technical data automatically. This includes your IP address, browser type, pages visited, and the time of your visit. Under the CCPA definition, personal information covers any data that identifies, relates to, or could reasonably be linked to a specific California consumer, and IP addresses fall within that definition. We do not collect payment information directly through the site.
How We Use Your Information
We use your information to respond to your request and improve how the site works.
When you submit a contact form, the information goes to our team so we can schedule an inspection or answer your question. We do not use your contact information for marketing campaigns or third-party advertising lists. We may use aggregated, non-identifying technical data to understand which pages are most useful and where the site can be improved. We do not sell your personal information to any third party.
Cookies and Tracking Technologies
Cookies are small data files your browser stores when you visit a website.
Rodent R Us uses cookies for basic site function and analytics. These may include session cookies, which expire when you close your browser, and persistent cookies that help analytics tools count return visits. California law requires disclosure of what cookies are in use and their purpose. If we use Google Analytics or a similar tool, it records pages visited, session duration, and general location data. You can disable cookies in your browser settings at any time, though some site features may not function as expected if you do.
Third-Party Services
Third-party services receive some visitor data as part of normal site operation.
Third-party service disclosure, the identification of external platforms that receive visitor data, is required under California law. Rodent R Us may use tools such as Google Analytics for website traffic analysis and an email delivery service to route contact form submissions, if applicable. Each third-party service operates under its own privacy policy. We share only what is necessary for the service to function.
Your Rights and Choices
California residents have specific rights over their personal information under CCPA.
Right to Know
You may request a list of the personal information we have collected about you and how it has been used.
Right to Delete
A data deletion request, a CCPA consumer right, allows you to ask us to remove personal information we hold about you. We will respond within 45 days.
Right to Opt Out
The CCPA opt-out right lets you instruct us not to sell your personal information. Rodent R Us does not sell personal information. No opt-out action is required, but you may contact us to confirm this in writing.
Right to Non-Discrimination
Exercising any of the above rights will not affect the services available to you.
To submit a request, email in**@*******us.com with the subject line "Privacy Request."
Data Retention
We keep your information only as long as it is needed.
Contact form submissions are retained for as long as necessary to fulfill your service request and maintain basic business records. Technical analytics data is typically retained according to the default settings of the analytics platform in use. If you request deletion of your personal information, we will act on that request within 45 days.
Children's Privacy
Rodentrus.com is not directed at children under the age of 13.
We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through our site, contact us at in**@*******us.com and we will delete it promptly.
Changes to This Policy
We may update this privacy policy when our practices change.
When we make a material change, we will update the effective date at the top of this page. Continued use of rodentrus.com after a change takes effect means you accept the updated terms. We encourage you to review this page periodically.
Contact Us About Privacy
Questions about this policy go directly to our team, not a third-party inbox.
Rodent R Us
5336 Mecca Ave, Tarzana, CA 91356
Send privacy-related requests to in**@*******us.com with the subject line "Privacy Request." We respond within 45 days.
Effective Date: 2025