Privacy Policy

Introduction

Rodent R Us operates this website to serve homes and businesses across Los Angeles.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data. It applies to all visitors of rodentrus.com. By using this site, you agree to the practices described here.

Rodent R Us provides rodent inspection, exclusion (sealing entry points), rodent removal, and attic cleanup and sanitation in the Los Angeles area. This policy covers data collected through our website and the text messages described below.

If you have questions, call us at (323) 805-0173.

Information We Collect

We collect only the information you choose to share with us.

When you contact us through a form or by phone, we may collect:

• Your name
• Phone number
• Email address (if provided)
• Property address or location details
• Details about the problem and the service you need
• Whether you agreed to receive text messages, and when

Personal information (any detail that identifies you, like your name, phone number, or address) is collected solely to respond to your request and provide our service.

We also collect non-personal data automatically. This includes your IP address, browser type, device type, and the pages you visit. This data helps us understand how visitors use our site. It does not identify you personally.

How We Use Your Information

We use your information to respond to requests and improve our service.

Specifically, we use your data to:

• Contact you about your inspection or service request
• Confirm scheduling and appointment details
• Follow up after service is complete
• Improve how our website functions

We do not sell your personal information. We do not share it with third parties for marketing purposes. We use it only to provide the services you've requested and to communicate with you directly.

We work with a small number of service providers, some of which may process data outside the United States. They may use your information only to provide services to us.

Text Messages (SMS)

We only text you if you agree to it.

When you fill out a form on our website, you can choose to receive text messages from Rodent R Us by ticking the consent box under the phone field. The box is optional and unchecked. You can request service without it.

If you opt in, we may text you about your inspection or service request, scheduling and appointment reminders, and follow-up after service. Message frequency varies. Message and data rates may apply.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are shared only with the service providers that send our messages on our behalf.

Carriers are not liable for delayed or undelivered messages.

Cookies and Tracking Technologies

Cookies are small files saved to your device when you visit a website.

We use cookies to understand how visitors interact with our site. This helps us see which pages are most useful and where we can improve.

You can adjust your browser settings to block or delete cookies at any time. Doing so may affect some site functionality. Our site does not require cookies to function for most visitors.

We may use standard analytics tools to track page visits and session data. These tools collect aggregated, non-identifying information.

Third-Party Services

Third-party services are outside tools that may collect their own data when you visit our site.

We may use services such as:

• Google Analytics, for website traffic reporting
• Call tracking tools, to measure how customers reach us by phone
• Scheduling or contact form platforms, to process your requests
• Text messaging providers (such as Twilio), to send the texts you agreed to receive
• Our website and lead management provider, to route your request to our team quickly

Each of these providers operates under their own privacy policy. We encourage you to review those policies if you have questions about their data practices.

We do not control how third-party providers handle data once it reaches their systems.

Your Rights and Choices

You have the right to know what data we hold and to request its removal.

You may contact us at any time to:

• Ask what personal information we have collected from you
• Request that we correct inaccurate information
• Request deletion of your personal information
• Stop text messages (reply STOP, or ask us by phone or email)

To make any of these requests, call (323) 805-0173 or email in**@*******us.com. We will respond within a reasonable timeframe.

California residents have rights under the California Consumer Privacy Act, including the right to know, correct and delete personal information. We honor those rights as required, and we do not discriminate against anyone who exercises them. We do not sell or share personal information as those terms are defined under California law.

Data Retention

We keep your information only as long as needed to serve you.

Form submissions and service records are kept for the period needed to complete your service and handle any follow-up. After that period, data is deleted or anonymized. We do not keep personal data indefinitely. If you'd like your data removed sooner, contact us directly.

Children's Privacy

This website is not directed at children under 13.

We do not knowingly collect personal information from anyone under 13 years of age. If we learn that we have, we will delete it promptly. If you believe a minor has submitted information through our site, contact us at (323) 805-0173.

Changes to This Policy

We may update this policy from time to time.

When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website after changes are posted means you accept the updated policy.

Contact Us About Privacy

Questions about this policy? We're easy to reach.